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"I will travel the 100 miles again to buy from these people"

Browns Manassas Subaru
Last updated 3 years ago

  • on DealerRater
  • I purchased a first vehicle for my daughter on 6/8/2013. We had a list of vehicles from different dealerships were wanted to look at and were driving from southern Maryland. Brown's Manassas Subaru was our first stop only because we were planning on traveling to Richmond second. I'm glad we made this our first stop. Meredith met us as we pulled up and our first impression was we were being treated like a valued guest. My daughter took the test drive and Meredith made her feel very comfortable. We explained that we wanted to go look at another vehicle, and the staff and Meredith understood and let us know we were welcome back and there was no pressure to have to buy from them. Well, we never quite made it to Richmond since the vehicle we sought to look at had been sold so we went to another dealer in Fairfax and walked in their showroom floor and automatically felt as if we were prey to be hunted for a sale of a vehicle we didn't want.
    Being fed up with the high pressure tactics of the Fairfax dealership (Not Brown's by the way), my daughter decided she wanted to go back to Brown's Manassas Subaru and we concluded our deal with Meredith and Lance for the Hyundai Tucson we had looked at earlier in the day.
    Comparing the two different dealerships from our experience, we felt like a valued member and guest in buying the vehicle we came to look at.
    NO PRESSURE...FRIENDLY...INTERESTED IN OUR NEEDS.
    Need I say more about Brown's Manassas Subaru?

    Should I switch from my current brand of vehicle to a Subaru, I will travel the 100 miles again to buy from these people.

    bbumpfl

 

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